Privacy Policy

We at, CliniExperts Services Private Limited (“Company’) take your privacy
very seriously and are committed to being transparent with how we use your information.
We remain committed to protecting the visitor information by restricting all such activities related to misuse,
breach of trust and commercial exploitation of visitor data. We do not sell, spam, rent or lease visitor information
to any other parties.
To understand the uncompromising and committed nature of our privacy policy, it is essential to understand the way
we utilize and process information of the visitors. The below-mentioned privacy policy also explains how our website
makes use of visitor information for value addition to the contents and services we provide.
To address any emerging aspects concerning data security and privacy we also keep updating this privacy policy from
time to time. So, to stay updated with our latest privacy policy, please keep visiting this page. Please make sure
that by visiting and by using our contents and services you agree to this privacy policy


  1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as
    applicable and the amended provisions pertaining to electronic records in various statutes as amended by the
    Information Technology Act, 2000. This electronic record is generated by a computer system and does not require
    any physical or digital signatures.
  2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology
    (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and
    Terms of Use for access or usage of .
  3. The domain name (“Website”), is owned and operated by CliniExperts Services Private Limited
    (“Company”) a Registered Company, limited by shares, where such expression shall, unless repugnant to the
    context thereof, be deemed to include its respective representatives, administrators, employees, directors,
    officers, agents and their successors and assigns.
  4. For the purpose of this Privacy Policy (“Policy”), wherever the context so requires,
    1. The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the services
      provided on this Website, who is competent to enter into binding contracts, as per the provisions of the
      Indian Contract Act, 1872;
    2. The terms ‘We’, ‘Us’ & ‘Our’ shall mean the Website and/or the Company, as the context so
    3. The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company
      individually and collectively, as the context so requires.
  5. The headings of each section in this Policy are only for the purpose of organizing the various provisions under
    this Policy in an orderly manner, and shall not be used by either Party to interpret the provisions contained
    herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal
    or contractual value.
  6. The use of the Application by the User is solely governed by this Policy as well as the Terms of Use of the
    Website (“Terms”, available at ), and any modifications or amendments made thereto by the
    Company from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the
    services provided on the Website shall be deemed to signify the User’s unequivocal acceptance of this Policy and
    the aforementioned Terms, and the User expressly agrees to be bound by the same. The User expressly agrees and
    acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to
    the termination of the other.
  7. The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding
    agreement between the User and the Company, and that the User shall be subject to the rules, guidelines,
    policies, terms, and conditions applicable to any service that is provided by the Website, and that the same
    shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. The User
    acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding
    on the User, and that the User’s act of visiting any part of the Website constitutes the User’s full and final
    acceptance of the Policy and the aforementioned Terms.
  8. The Parties expressly agree that the Company retains the sole and exclusive right to amend or modify the Policy
    and the aforementioned Terms without any prior permission or intimation to the User, and the User expressly
    agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to
    periodically check the Policy and Terms, and stay updated on their provisions and requirements. If the User
    continues to use the Website following such a change, the User will be deemed to have consented to any and all
    amendments / modifications made to the Policy and Terms. In so far as the User complies with the Policy and
    Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter
    access and use the Website.


  1. Our Application only collects data from Users which is necessary and imperative for our Application to perform
    its core functionality and/or is necessary and imperative for Us to perform Services as requested and/or ordered
    by Users.
  2. Registration with us is mandatory in order to be able to use more than the basic features of the Application.
    When you register with us and use the Application, you generally provide

    1. Name
    2. Email ID
    3. Phone Number
    4. Address
    5. Age
    6. Sex
  3. We may use the information we collect to:
      1. Provide the Services and deliver requested products and information, including technical
      2. Deliver emails, push notifications, text messages, alerts, and other communications about our
        Services and the products of our third party partners
      3. Customize and deliver the content and advertising you see when using the Services
  4. The User is aware that the Company/Website may automatically track certain information about the User based upon
    the User’s IP address and the User’s behavior on the Website and the User expressly consents to the same. The
    User is aware that this information is used to do internal research on user demographics, interests, and
    behavior, to enable the Company/Website to better understand, and cater to the interests of its users. The User
    is expressly made aware that such information may include the URL that the User visited prior to accessing the
    Website, the URL which the User subsequently visits (whether or not these URLs form a part of the Website), the
    User’s computer & web browser information, the User’s IP address, etc.
  5. If the User chooses to purchase products / services from the Website, the User consents to allowing the
    Company/Website to collect information about the User’s buying behaviour and trends.
  6. If the User chooses to post messages / reviews / feedback anywhere on the Website, including but not limited to
    message boards, chat rooms, other message areas, etc., the User is aware that any and all such information
    provided / uploaded will be collected and stored by the Company indefinitely, and that such retained information
    may be used to resolve disputes, provide customer support, troubleshoot problems, etc., and that such
    information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or
    otherwise used by the Company/Website as permitted by applicable laws.
  7. The User is aware that any and all information pertaining to the User collected by the Company, whether or not
    directly provided by the User to the Company/Website, including but not limited to personal correspondence such
    as emails or letters, feedback from other users or third parties regarding the User’s activities or postings on
    the Website, etc., may be collected and complied by the Company/Website into a file/folder specifically created
    for / allotted to the User, and the User hereby expressly consents to the same.
  8. The User is aware that while he/she can browse some sections of the Website without being a registered user,
    certain activities (such as placing an order) require the User to provide valid personal information to the
    Company/Website for the purpose of registration. The User is aware that the contact information provided to the
    Company/Website may be used to send the User offers and promotions, whether or not based on the User’s previous
    orders and interests, and the User hereby expressly consents to receiving the same.
  9. The User is aware that the Company/Website may occasionally request the User to complete optional online
    surveys. These surveys may require the User to provide contact information and demographic information (like zip
    code, age, income bracket, sex, etc.). The User is aware that this data to is used to customize the Website for
    the benefit of the User, and providing all users of the Website with products/services/content that the
    Company/Website believes they might be interested in availing of, and also to display content according to the
    User’s preferences.
  10. The User is further aware that the Company/Website may occasionally request the User to write reviews for
    products/services purchased/availed of by the User from the Website, and also reviews for the various sellers
    listing their products/services on the Website. The User is aware that such reviews will help other users of the
    website make prudent and correct purchases, and also help the Company/Website remove sellers whose products are
    unsatisfactory in any way, and the User hereby expressly authorizes the Company/Website to publish any and all
    reviews written by the User on the Website, along with the User’s name and certain contact details, for the
    benefit and use of other Users of the Website.
  11. Nothing contained herein shall be deemed to compel the Website/Company to store, upload, publish, or display in
    any manner content/reviews/surveys/feedback submitted by the User, and the User hereby expressly authorizes the
    Website/Company to remove from the Website any such content, review, survey, or feedback submitted by the User,
    without cause or being required to notify the User of the same.


  1. We will retain your information only for as long as is necessary for the purposes set out in this policy, for as
    long as your account is active, as described in this policy, or as needed to provide the Services to you. If you
    no longer want Cosmoally to use your information to provide the Services to you, you may close your account. We
    will retain and use your information to the extent necessary to comply with our legal obligations (for example,
    if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes,
    enforce our agreements, and as other wise described in this policy. In addition, Our sellers may also be
    required retain and use your information in order to comply with their own legal obligations.


  1. The User is aware that a ‘Cookie’ is a small piece of information stored by a web server on a web browser so it
    can later be traced back from that particular browser, and that cookies are useful for enabling the browser to
    remember information specific to a given user, including but not limited to a User’s login identification,
    password, etc. The User is aware that the Website places both permanent and temporary cookies in the User’s
    computer’s hard drive and web browser, and does hereby expressly consent to the same.
  2. The User is further aware that the Website uses data collection devices such as cookies on certain pages of the
    Website to help analyze web page flow, measure promotional effectiveness, and promote trust and safety, and that
    certain features of the Website are only available through the use of such cookies. While the User is free to
    decline the Website’s cookies if the User’s browser permits, the User may consequently be unable to use certain
    features on the Website
  3. Additionally, the User is aware that he/she might encounter ‘cookies’ or other similar devices on certain pages
    of the Website that are placed by third parties or affiliates of the Company/Website. The User expressly agrees
    and acknowledges that the Company/Website does not control the use of such cookies/other devices by third
    parties, that the Company/Website is in no way responsible for the same, and that the User assumes any and all
    risks in this regard.


  1. The User is aware that the Website/Company may share the User’s personal information with other corporate
    entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts;
    correlate related or multiple accounts to prevent abuse of the Website’s services; and to facilitate joint or
    co-branded services, where such services are provided by more than one corporate entity.
  2. We share information with third party partners and service providers, including payment processing and gateway
    companies, platform services, social media companies (who may collect information when you use the Services or
    when you connect the Services to your social media accounts) and analytics and advertising companies, to help us
    provide and improve the Services and operate our business.
  3. The User is aware that the Website/Company may disclose personal information if required to do so by law or if
    the Website/Company in good faith believes that such disclosure is reasonably necessary to respond to summons,
    court orders, or other legal processes. The Website/Company may also disclose the User’s personal information to
    law enforcement offices, third party rights owners, or other third parties if it believes that such disclosure
    is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement, posting or
    other content violates the rights of a third party; or protect the rights, property or personal safety of its
    users, or the general public.
  4. The User is further aware that the Website/Company and its affiliates may share / sell some or all of the User’s
    personal information with other business entities should the Company/Website (or its assets) plan to merge with,
    or be acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of
    the Company’s business. Such business entity or new entity will continue to be bound be the Terms and Policy, as
    may be amended from time to time.
  5. All third parties provide the same or equal protection of user data as stated in this Privacy policy.
  6. We will not otherwise disclose, sell or distribute your information to any third party without your permission
    unless we are required to do so by law or to obtain professional advice.

    • (i) Unless otherwise permitted by law, you may not use, transmit, or share someone’s personal data
      without first obtaining their permission. You must provide access to information about how and where the
      data will be used. Data collected from apps may only be shared with third parties to improve the app or
      serve advertising (in compliance with the  Apple Developer Program License Agreement ). You must receive
      explicit permission from users via the App Tracking Transparency APIs to track their activity. Learn
      more about  tracking . Apps that share user data without user consent or otherwise complying with data
      privacy laws may be removed from sale and may result in your removal from the Apple Developer Program.


You can at any time contact our support at ____ to get your personal data deleted. You may
also export your personal data to a CSV file either from inside the app or through our web service or by contacting
us. If you need any further assistance regarding your rights, feel free to contact us at _____.


Transactions on the Website are secure and protected. Any information entered by the User
when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties.
The User’s credit and debit card information is not received, stored by or retained by the Company / Website in any
manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to
handle the information provided, and is compliant with the regulations and requirements of various banks and
institutions and payment franchisees that it is associated with.


The User is aware that the Company/Website uses third-party advertising companies to serve
ads to the users of the Website. The User is aware that these companies may use information relating to the User’s
visits to the Website and other websites in order to provide customized advertisements to the User. Furthermore, the
Website may contain links to other websites that may collect personally identifiable information about the User. The
Company/Website is not responsible for the privacy practices or the content of any of the aforementioned linked
websites, and the User expressly acknowledges the same and agrees that any and all risks associated will be borne
entirely by the User.


By using the Website and/ or by providing information to the Company through the Website,
the User consents to the collection and use of the information disclosed by the User on the Website in accordance
with this Policy, including but not limited to the User’s consent the Company/Website sharing/divulging the User’s
information, as per the terms contained hereinabove in Section 5 of the Policy.


Our Website is not directed toward children under the age of [18] and we will not knowingly
collect information for any child under the age of [18]. If you are the parent of a child under the age of [18] and
have a concern regarding your child’s information on our Website, please contact us at


In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Name: Rashmi Verma
Address: Unit No. 325, City Centre Mall, Plot No. 5, Sector 12, Dwarka, New Delhi – 110075


It is expressly agreed to by the Parties hereto that the formation, interpretation and
performance of this Privacy Policy and any disputes arising here from will be resolved through a two-step Alternate
Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall
survive even after the termination or expiry of the Privacy Policy and/or Terms of Use.

  1. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably
    amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to
    reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to
    the other Party, the dispute will be resolved by arbitration, as detailed herein below.
  2. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute
    will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by
    such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the
    proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the
    entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall
    be the state of Delhi, India.

The Parties expressly agree that the Privacy Policy, Terms of Use and any other agreements
entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at
Delhi, India shall have exclusive jurisdiction over any disputes arising between the Parties.


  1. CliniExperts Services Private Limited is committed to compliance with all UK legislation including the
    new General Data Protection Regulations. We have always treated our client data with the respect and
    privacy and our review to ensure compliance with the latest legislation has allowed us to reinforce
    those values.
  2. GDPR requires a legal basis for holding and processing data on individuals and CliniExperts Services
    Private Limited uses Consent and Contract as the two lawful bases. Generally, this means you have
    allowed us to use your information for the purpose of receiving one or more of our products. We have
    also reviewed our processes for upholding your individual rights including “to be informed”, “right of
    access”, “rectification” and “erasure”. In short, this means we will tell you what information we hold,
    we will correct it if it is wrong and you may restrict its use or have it deleted on request.
    We encourage all clients to review our Terms of Use and Privacy Policy, which are highlighted during
    transactions and can be found permanently in the footer of all our web sites.
    The GDPR provides “Data Subjects” (essentially natural persons that are the subject of personal data and
    are residents of the EU or UK) with a wide array of rights related to data privacy. CliniExperts
    Services Private Limited is considered a “Data Controller” under the GDPR with respect to its processing
    of your personal data. A data controller is essentially a person or organization that can determine how
    and why your personal data is processed and is responsible for ensuring that you are able to exercise
    certain privacy rights. Although our service providers will also collect and process your personal data,
    as described in the Privacy Policy, we will always be the data controller in respect to such processing.
    If you wish to exercise any of the rights detailed below, please send an e-mail sufficiently detailing
    such request to: Please note that if we receive a request from you to
    exercise your rights, we have the right to have you take reasonable steps to confirm your identity,
    including your residency within the EU or UK.

  4. CliniExperts Services Private Limited publish high quality business intelligence valued by thousands of
    clients the world over. We respect and protect your data rights. If at any time you wish to opt out of
    receiving our publications or to have your personal information amended or removed from our databases
    then email us at It really is that simple.
  5. CliniExperts Services Private Limited will from time to time update this Privacy Policy to ensure we
    comply with legislation current in England and Wales or to improve best practice. This notice is current
    as of [September] 2019.


If you have questions or comments about this Privacy Policy, please contact us at:
CliniExperts Services Private Limited
Address – Unit No. 325, City Centre Mall, Plot No. 5, Sector 12, Dwarka, New Delhi – 110075
Email –
Phone – +91-11-28081765


We may change this Privacy Policy from time to time. But when we do, we’ll let you know one
way or another. Sometimes, we will let you know by revising the date at the top of the Privacy Policy that’s
available on our Website. Other times, we may provide you with additional notice such as adding a statement to our
Website’s homepages.