Privacy Policy

We at, CliniExperts Services Private Limited (“Company’) take your privacy
very seriously and are committed to being transparent with how we use your information.
We remain committed to protecting the visitor information by restricting all such activities related to misuse,
breach of trust and commercial exploitation of visitor data. We do not sell, spam, rent or lease visitor information
to any other parties.
To understand the uncompromising and committed nature of our privacy policy, it is essential to understand the way
we utilize and process information of the visitors. The below-mentioned privacy policy also explains how our website
makes use of visitor information for value addition to the contents and services we provide.
To address any emerging aspects concerning data security and privacy we also keep updating this privacy policy from
time to time. So, to stay updated with our latest privacy policy, please keep visiting this page. Please make sure
that by visiting www.cosmoally.com and by using our contents and services you agree to this privacy policy
statement.
[Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT
ACCESS THE WEBSITE.]

1. GENERAL

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as
applicable and the amended provisions pertaining to electronic records in various statutes as amended by the
Information Technology Act, 2000. This electronic record is generated by a computer system and does not require
any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology
(Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and
Terms of Use for access or usage of www.cosmoally.com .
The domain name www.cosmoally.com (“Website”), is owned and operated by CliniExperts Services Private Limited
(“Company”) a Registered Company, limited by shares, where such expression shall, unless repugnant to the
context thereof, be deemed to include its respective representatives, administrators, employees, directors,
officers, agents and their successors and assigns.
For the purpose of this Privacy Policy (“Policy”), wherever the context so requires,
1. The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the services
  provided on this Website, who is competent to enter into binding contracts, as per the provisions of the
  Indian Contract Act, 1872;
2. The terms ‘We’, ‘Us’ & ‘Our’ shall mean the Website and/or the Company, as the context so
  requires.
3. The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company
  individually and collectively, as the context so requires.
The headings of each section in this Policy are only for the purpose of organizing the various provisions under
this Policy in an orderly manner, and shall not be used by either Party to interpret the provisions contained
herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal
or contractual value.
The use of the Application by the User is solely governed by this Policy as well as the Terms of Use of the
Website (“Terms”, available at www.cosmoally.com ), and any modifications or amendments made thereto by the
Company from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the
services provided on the Website shall be deemed to signify the User’s unequivocal acceptance of this Policy and
the aforementioned Terms, and the User expressly agrees to be bound by the same. The User expressly agrees and
acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to
the termination of the other.
The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding
agreement between the User and the Company, and that the User shall be subject to the rules, guidelines,
policies, terms, and conditions applicable to any service that is provided by the Website, and that the same
shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. The User
acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding
on the User, and that the User’s act of visiting any part of the Website constitutes the User’s full and final
acceptance of the Policy and the aforementioned Terms.
The Parties expressly agree that the Company retains the sole and exclusive right to amend or modify the Policy
and the aforementioned Terms without any prior permission or intimation to the User, and the User expressly
agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to
periodically check the Policy and Terms, and stay updated on their provisions and requirements. If the User
continues to use the Website following such a change, the User will be deemed to have consented to any and all
amendments / modifications made to the Policy and Terms. In so far as the User complies with the Policy and
Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter
access and use the Website.

2. COLLECTION OF PERSONAL AND OTHER INFORMATION

Our Application only collects data from Users which is necessary and imperative for our Application to perform
its core functionality and/or is necessary and imperative for Us to perform Services as requested and/or ordered
by Users.
Registration with us is mandatory in order to be able to use more than the basic features of the Application.
When you register with us and use the Application, you generally provide
1. Name
2. Email ID
3. Phone Number
4. Address
5. Age
6. Sex
We may use the information we collect to:
1. 1. Provide the Services and deliver requested products and information, including technical
    support
  2. Deliver emails, push notifications, text messages, alerts, and other communications about our
    Services and the products of our third party partners
  3. Customize and deliver the content and advertising you see when using the Services
The User is aware that the Company/Website may automatically track certain information about the User based upon
the User’s IP address and the User’s behavior on the Website and the User expressly consents to the same. The
User is aware that this information is used to do internal research on user demographics, interests, and
behavior, to enable the Company/Website to better understand, and cater to the interests of its users. The User
is expressly made aware that such information may include the URL that the User visited prior to accessing the
Website, the URL which the User subsequently visits (whether or not these URLs form a part of the Website), the
User’s computer & web browser information, the User’s IP address, etc.
If the User chooses to purchase products / services from the Website, the User consents to allowing the
Company/Website to collect information about the User’s buying behaviour and trends.
If the User chooses to post messages / reviews / feedback anywhere on the Website, including but not limited to
message boards, chat rooms, other message areas, etc., the User is aware that any and all such information
provided / uploaded will be collected and stored by the Company indefinitely, and that such retained information
may be used to resolve disputes, provide customer support, troubleshoot problems, etc., and that such
information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or
otherwise used by the Company/Website as permitted by applicable laws.
The User is aware that any and all information pertaining to the User collected by the Company, whether or not
directly provided by the User to the Company/Website, including but not limited to personal correspondence such
as emails or letters, feedback from other users or third parties regarding the User’s activities or postings on
the Website, etc., may be collected and complied by the Company/Website into a file/folder specifically created
for / allotted to the User, and the User hereby expressly consents to the same.
The User is aware that while he/she can browse some sections of the Website without being a registered user,
certain activities (such as placing an order) require the User to provide valid personal information to the
Company/Website for the purpose of registration. The User is aware that the contact information provided to the
Company/Website may be used to send the User offers and promotions, whether or not based on the User’s previous
orders and interests, and the User hereby expressly consents to receiving the same.
The User is aware that the Company/Website may occasionally request the User to complete optional online
surveys. These surveys may require the User to provide contact information and demographic information (like zip
code, age, income bracket, sex, etc.). The User is aware that this data to is used to customize the Website for
the benefit of the User, and providing all users of the Website with products/services/content that the
Company/Website believes they might be interested in availing of, and also to display content according to the
User’s preferences.
The User is further aware that the Company/Website may occasionally request the User to write reviews for
products/services purchased/availed of by the User from the Website, and also reviews for the various sellers
listing their products/services on the Website. The User is aware that such reviews will help other users of the
website make prudent and correct purchases, and also help the Company/Website remove sellers whose products are
unsatisfactory in any way, and the User hereby expressly authorizes the Company/Website to publish any and all
reviews written by the User on the Website, along with the User’s name and certain contact details, for the
benefit and use of other Users of the Website.
Nothing contained herein shall be deemed to compel the Website/Company to store, upload, publish, or display in
any manner content/reviews/surveys/feedback submitted by the User, and the User hereby expressly authorizes the
Website/Company to remove from the Website any such content, review, survey, or feedback submitted by the User,
without cause or being required to notify the User of the same.

3. DATA RETENTION POLICY

We will retain your information only for as long as is necessary for the purposes set out in this policy, for as
long as your account is active, as described in this policy, or as needed to provide the Services to you. If you
no longer want Cosmoally to use your information to provide the Services to you, you may close your account. We
will retain and use your information to the extent necessary to comply with our legal obligations (for example,
if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes,
enforce our agreements, and as other wise described in this policy. In addition, Our sellers may also be
required retain and use your information in order to comply with their own legal obligations.

4. COOKIES

The User is aware that a ‘Cookie’ is a small piece of information stored by a web server on a web browser so it
can later be traced back from that particular browser, and that cookies are useful for enabling the browser to
remember information specific to a given user, including but not limited to a User’s login identification,
password, etc. The User is aware that the Website places both permanent and temporary cookies in the User’s
computer’s hard drive and web browser, and does hereby expressly consent to the same.
The User is further aware that the Website uses data collection devices such as cookies on certain pages of the
Website to help analyze web page flow, measure promotional effectiveness, and promote trust and safety, and that
certain features of the Website are only available through the use of such cookies. While the User is free to
decline the Website’s cookies if the User’s browser permits, the User may consequently be unable to use certain
features on the Website
Additionally, the User is aware that he/she might encounter ‘cookies’ or other similar devices on certain pages
of the Website that are placed by third parties or affiliates of the Company/Website. The User expressly agrees
and acknowledges that the Company/Website does not control the use of such cookies/other devices by third
parties, that the Company/Website is in no way responsible for the same, and that the User assumes any and all
risks in this regard.

5. DIVULGING/SHARING OF PERSONAL INFORMATION

The User is aware that the Website/Company may share the User’s personal information with other corporate
entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts;
correlate related or multiple accounts to prevent abuse of the Website’s services; and to facilitate joint or
co-branded services, where such services are provided by more than one corporate entity.
We share information with third party partners and service providers, including payment processing and gateway
companies, platform services, social media companies (who may collect information when you use the Services or
when you connect the Services to your social media accounts) and analytics and advertising companies, to help us
provide and improve the Services and operate our business.
The User is aware that the Website/Company may disclose personal information if required to do so by law or if
the Website/Company in good faith believes that such disclosure is reasonably necessary to respond to summons,
court orders, or other legal processes. The Website/Company may also disclose the User’s personal information to
law enforcement offices, third party rights owners, or other third parties if it believes that such disclosure
is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights, property or personal safety of its
users, or the general public.
The User is further aware that the Website/Company and its affiliates may share / sell some or all of the User’s
personal information with other business entities should the Company/Website (or its assets) plan to merge with,
or be acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of
the Company’s business. Such business entity or new entity will continue to be bound be the Terms and Policy, as
may be amended from time to time.
All third parties provide the same or equal protection of user data as stated in this Privacy policy.
We will not otherwise disclose, sell or distribute your information to any third party without your permission
unless we are required to do so by law or to obtain professional advice.
- (i) Unless otherwise permitted by law, you may not use, transmit, or share someone’s personal data
  without first obtaining their permission. You must provide access to information about how and where the
  data will be used. Data collected from apps may only be shared with third parties to improve the app or
  serve advertising (in compliance with the Apple Developer Program License Agreement ). You must receive
  explicit permission from users via the App Tracking Transparency APIs to track their activity. Learn
  more about tracking . Apps that share user data without user consent or otherwise complying with data
  privacy laws may be removed from sale and may result in your removal from the Apple Developer Program.

6. YOUR RIGHTS

You can at any time contact our support at ____ to get your personal data deleted. You may
also export your personal data to a CSV file either from inside the app or through our web service or by contacting
us. If you need any further assistance regarding your rights, feel free to contact us at _____.

7. SECURITY

Transactions on the Website are secure and protected. Any information entered by the User
when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties.
The User’s credit and debit card information is not received, stored by or retained by the Company / Website in any
manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to
handle the information provided, and is compliant with the regulations and requirements of various banks and
institutions and payment franchisees that it is associated with.

8. THIRD PARTY ADVERTISEMENTS / PROMOTIONS

The User is aware that the Company/Website uses third-party advertising companies to serve
ads to the users of the Website. The User is aware that these companies may use information relating to the User’s
visits to the Website and other websites in order to provide customized advertisements to the User. Furthermore, the
Website may contain links to other websites that may collect personally identifiable information about the User. The
Company/Website is not responsible for the privacy practices or the content of any of the aforementioned linked
websites, and the User expressly acknowledges the same and agrees that any and all risks associated will be borne
entirely by the User.

9. USER’S CONSENT

By using the Website and/ or by providing information to the Company through the Website,
the User consents to the collection and use of the information disclosed by the User on the Website in accordance
with this Policy, including but not limited to the User’s consent the Company/Website sharing/divulging the User’s
information, as per the terms contained hereinabove in Section 5 of the Policy.

10. POLICY FOR CHILDREN

Our Website is not directed toward children under the age of [18] and we will not knowingly
collect information for any child under the age of [18]. If you are the parent of a child under the age of [18] and
have a concern regarding your child’s information on our Website, please contact us at cosmoally@cliniexperts.com.

11. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Name: Rashmi Verma
Address: Unit No. 325, City Centre Mall, Plot No. 5, Sector 12, Dwarka, New Delhi – 110075

12. DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and
performance of this Privacy Policy and any disputes arising here from will be resolved through a two-step Alternate
Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall
survive even after the termination or expiry of the Privacy Policy and/or Terms of Use.

Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably
amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to
reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to
the other Party, the dispute will be resolved by arbitration, as detailed herein below.
Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute
will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by
such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the
proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the
entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall
be the state of Delhi, India.

The Parties expressly agree that the Privacy Policy, Terms of Use and any other agreements
entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at
Delhi, India shall have exclusive jurisdiction over any disputes arising between the Parties.

13. GENERAL DATA PROTECTION REGULATION (GDPR) (EU)

CliniExperts Services Private Limited is committed to compliance with all UK legislation including the
new General Data Protection Regulations. We have always treated our client data with the respect and
privacy and our review to ensure compliance with the latest legislation has allowed us to reinforce
those values.
GDPR requires a legal basis for holding and processing data on individuals and CliniExperts Services
Private Limited uses Consent and Contract as the two lawful bases. Generally, this means you have
allowed us to use your information for the purpose of receiving one or more of our products. We have
also reviewed our processes for upholding your individual rights including “to be informed”, “right of
access”, “rectification” and “erasure”. In short, this means we will tell you what information we hold,
we will correct it if it is wrong and you may restrict its use or have it deleted on request.
We encourage all clients to review our Terms of Use and Privacy Policy, which are highlighted during
transactions and can be found permanently in the footer of all our web sites.
YOUR RIGHTS AS A EUROPEAN DATA SUBJECT
The GDPR provides “Data Subjects” (essentially natural persons that are the subject of personal data and
are residents of the EU or UK) with a wide array of rights related to data privacy. CliniExperts
Services Private Limited is considered a “Data Controller” under the GDPR with respect to its processing
of your personal data. A data controller is essentially a person or organization that can determine how
and why your personal data is processed and is responsible for ensuring that you are able to exercise
certain privacy rights. Although our service providers will also collect and process your personal data,
as described in the Privacy Policy, we will always be the data controller in respect to such processing.
If you wish to exercise any of the rights detailed below, please send an e-mail sufficiently detailing
such request to: cosmoally@cliniexperts.com. Please note that if we receive a request from you to
exercise your rights, we have the right to have you take reasonable steps to confirm your identity,
including your residency within the EU or UK.
1. RIGHT TO TRANSPARENT COMMUNICATION
2. RIGHT TO ACCESS BASIC INFORMATION
3. RIGHT TO DATA PORTABILITY
4. RIGHT TO RECTIFY INFORMATION
5. RIGHT TO WITHDRAW CONSENT
6. RIGHT TO ERASURE/RIGHT TO BE FORGOTTEN
7. RIGHT TO NOT BE EVALUATED SOLELY ON THE BASIS OF
8. AUTOMATED DECISION-MAKING PROCESSES
9. RIGHT TO RESTRICT PROCESSING
10. FEES FOR REQUESTS
11. RIGHT TO MAKE A COMPLAINT TO THE RELEVANT DPA
CliniExperts Services Private Limited publish high quality business intelligence valued by thousands of
clients the world over. We respect and protect your data rights. If at any time you wish to opt out of
receiving our publications or to have your personal information amended or removed from our databases
then email us at cosmoally@cliniexperts.com. It really is that simple.
CliniExperts Services Private Limited will from time to time update this Privacy Policy to ensure we
comply with legislation current in England and Wales or to improve best practice. This notice is current
as of [September] 2019.

14. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:
CliniExperts Services Private Limited
Address – Unit No. 325, City Centre Mall, Plot No. 5, Sector 12, Dwarka, New Delhi – 110075
Email – cosmoally@cliniexperts.com
Phone – +91-11-28081765

15. REVISIONS TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one
way or another. Sometimes, we will let you know by revising the date at the top of the Privacy Policy that’s
available on our Website. Other times, we may provide you with additional notice such as adding a statement to our
Website’s homepages.